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Documentation Accuracy

On a monthly basis, we measure the documentation accuracy for Asia Export (including Asia to U.S. and Asia to Europe), China Export, and U.S. Export. The percentage is taken by dividing the number of Bills Processed without errors into the total number of Bills Processed.

Asia Export/Asia to U.S./Asia to Europe/China Export.  For these KPI, we include rating errors, which are found at the time of manifest audit against the contract filed or published in the tariff.

U.S. Export. MOL considers an error to be any error discovered by the customer after receiving the draft B/L. For example, our team checks the error with the original shipping instructions. If the revision is what was originally requested by the customer, then we consider it to be our error. If it wasn't part of the original shipping instructions, then it is considered a new customer request rather than our error. We have an internal audit team that checks documentation prior to the draft B/L being sent to the customer. If this audit team finds an error prior to the draft B/L being sent to the customer, it isn't counted in this KPI measurement. Instead, these errors are recorded and corrective and preventative actions are taken. The most common errors are typo errors or space errors.

MOL Target: Achieve 99.5% documentation accuracy.

MOL Action Plan:
Asia to U.S. 2017. October 2017 results (99.10%) had a decrease from September (99.34%). We are working hard to reach our target of 99.50%.September 2017 results (99.34%) had a slight increase from August (99.12%) working toward our target of 99.50%. August 2017 results (99.12%) had a slight decrease from the previous month from our target of 99.50%. July 2017 results (99.26%) continue to increase compared to the two previous months, working our way back to our target. Our June 2017 result improved to 99.10%. Following last month, our May 2017 result slightly decreased to 98.52%. Our 99.20% result for April 2017 was a decrease compared to March 2017 and remains below the target. Our 99.41% result for March 2017 was a very slight decrease compared with February 2017. Our 99.47% result for February 2017 was an increase compared with January 2017 and is close to the target. Our 99.00% result for January 2017 was a decrease compared with December 2016 and below the target.

  • 2016. Our December 2016 result of 99.34% was steady compared with the November 2016 result. The November 2016 result of 99.38% was steady with the October 2016 result. The October 2016 result of 99.34% was a decreased compared with September 2016 and fell below the target. Our 99.50% result for September 2016 was a slight increase compared to August 2016 and was on target. Our 99.41% result for August 2016 was a significant increase compared to the July 2016 result. Our 98.86% result for July 2016 was a slight decline compared to the June 2016 result. Our 99.22% result for June 2016 was a slight improvement compared to the May 2016 result. Our 99.14% result for May 2016 was a slight decreased compared to the April 2016 result. Our 99.41% result for April 2016 was an increase compared to the March 2016 result. Our 99.33% result for March 2016 was an increase compared to the February 2016 result. Our 99.00% result for February 2016 was an increase compared to the January 2016 result. Our January 2016 result was decline compared to December 2015.
  • 2015. Our 99.65% result for December 2015 exceeded the target. Our 99.57% result for November 2015 exceeded the target. Our 99.41% result for October 2015 was a decline from September 2015 and did not meet the target. Our 99.65% result for September 2015 exceeded the target and was the second best result of the year. Our 99.43% result for August 2015 was below the target. Our 98.94% result for July 2015 was below the target. Our 98.97% result for June 2015 was below the target. Our 99.73% result for May 2015 exceeded the target. Our 99.61% result for April 2015 exceeded the target. Our 99.50% result for March 2015 met the target after missing the target in February 2015 at 99.34%. Our 99.50% result for January 2015 met the target.
  • 2014. Our 99.43% result for December 2014 was slightly below the target. In 2014, the result has been above 99.0% each month but we are still working to consistently achieve the target. Our 99.65% result for March 2014 was above the target and not too far away from our record high set in November 2013 (99.77%). We are taking steps in order to consistently meet the target in 2015.

Asia to Europe. 2017. In October 2017, we achieved the target with a result of 99.52% and improved to the best result since January 2017. In September 2017, the result regressed to 99.22%.   In August 2017, result improved to 99.31%. In July 2017, the result improved to 99.15%, the best result since January 2017. In June 2017,  May 2017, the 98.86% result was a slight slippage compared to April 2017. In April 2017, the 98.92% result was a slight improvement compard to March 2017. In March 2017, the result increased to 98.68%.  The result regressed to 97.87% in February 2017. The result decreased slightly to 98.72% in January 2017.

  • 2016. Performance decreased to 98.73% in December 2016. The performance improved to 99.36% in November 2016. The performance regressed to 97.88% in October 2016. We met the target with a result of 99.07% in September 2016 and this was the best result since January 2016. In August 2016, the accuracy improved slightly from 98.59% to 98.68% compared to July 2016. In July 2016, the result of 98.59% missed the target. In June 2016, the performance regressed slightly to 98.68%. In May 2016, the performance slightly improved to 99.11%. In April 2016, the performance slightly improved to 99.02%In March 2016, the performance improved slightly to 97.97% compared to February 2016In February 2016, the performance improved slightly compared to January 2016. In January 2016, the 98.19% result was a slight decline compared to December 2015 and we did not meet the target.
  • 2015. In December 2015, the performance was 99.13% and is still below the target. The 99.10% result for November 2015 was an improvement compared to October 2015 but still below the target. The 98.72% result for October 2015 was below the target and a slight decline from September 2015. The 99.05% result was below the target but a slight improvement from August 2015 and was the second best result of the year. The 98.86% result for August 2015 was below the target but a slight improvement from July 2015 and the third best monthly result of the year. The 98.56% result for July 2015 was below the target and a slight decline from June 2015. The 98.78% result for June 2015 represents continued improvement. The 98.55% result for May 2015 represents continued improvement. The 98.33% result for April 2015 is a slight improvement from March 2015. The 98.19% result for March 2015 is very slightly below the 98.23% result for February 2015. The 97.91% result for January 2015 was well below the target.
  • 2014. The 99.03% result for December 2014 is consistent with the result for the past few months but is below the target. Process reviews and corrective measures have been taking place since early 2013. We have proceeded with additional checks and verification of rates in service contracts either at the booking stage and B/L process stage for conducting of "pre-screening" of all possible rating discrepancies with a timely response from our sales representatives and pricing officers. Meanwhile, we have enhanced our internal B/L audit mechanism to strengthen our documentation quality. We shall expedite our sustained efforts to eliminate possible errors, maintain our premium service, and achieve our target. We will provide further details regarding any of our planned action steps as necessary. Please return to this site often.

China Export. 2017. In October 2017, the performance improved slightly to 98.73%. In September 2017, the performance slipped slightly to 98.61%. In August 2017, the performance improved to 98.63%. In July 2017, the performance improved slightly to 98.24%. In June 2017, the performance improved to 98.20%. In May 2017, the performance regressed to 97.42% compared to April 2017. In April 2017, the performance slipped to 97.88% compared to March 2017. In March 2017, the performance jumped to 99.1%. In February 2017, the 98.31% result was a slight improvement compared to January 2017. In January 2017, the 98.28% result was a slight regression compared to December 2016.

  • 2016. The December 2016 result of 97.62% was a slight decline compared to November 2016. The 97.91% result was a slight improvement compared to October 2016. In October 2016, the 97.62% result was a slight decline compared to September 2016. Our result in September 2016 was 97.8% -  a very small decline compared to August 2016. Our result in August slightly improved to 97.87% but is still not meeting the target. The result for July slightly improved to 97.69% but is still not meeting the target. The 97.17% result for June was a slight decrease compared to May 2016. In May 2016, the performance improved slightly to 97.44% but is still not meeting the target. In April 2016, the result slipped again to 97.35%. The 98.06% result for March 2016 was still disappointing and we are working hard to achieve the target. In February 2016, we missed the target, as the result was a slight decline compared to January 2016. In January 2016, we missed the target and the 97.22% result was a slight decline compared to December 2015.
  • 2015. In December 2015, although we missed the target, our performance improved significantly to 98% compared to November and we will work to further improve itIn November 2015, the result of 92.83% was below the target and our performance slipped compared to October 2015. The result of 97.39% was still below the target and regressed slightly compared to September 2015. We missed the target again in September 2015 and we are working hard to improve the results. The 97.52% result for August 2015 is a slight decline from July 2015. The 97.76% result for July 2015 is a very slight improvement from June 2015 but the performance is still missing our target. We will work to further improve our documentation accuracy rate in order to achieve the 99.5% target. The 97.47% result for June 2015 is a decline from the 98.17% result for May 2015 which was a decline from the 98.41% result for April 2015.

U.S. Export. 2017. October 2017 results (99.43%) slightly increased from September (99.23%). We will continue to work toward our target goal of 99.50%. September 2017 results (99.23%) shows a further improvement toward our target goal of 99.50%. August 2017 results (99.28%) shows a further improvement toward our target from the previous month. July 2017 results (99.19%) show an improvement toward our target. June 2017 saw a slight decrease to 98.91%. Our May 2017 result of 99.07% was a slight increase from the previous month. The Aprill 2017 result of 98.83% is a slight increase from the previous month. The March 2017 result of 98.49% is a slight increase from February 2017. The February 2017 result of 98.37% was a slight decrease from January 2017. The January 2017 result of 98.90% was a slight decrease from December 2016. 

  • 2016.The December 2016 result of 99.07% was a slight decrease from November 2016. The November 2016 result of 99.16% was a slight increase from October 2016. The October 2016 result of 99.02% was a slight decrease compared to September 2016. The September 2016 result of 99.42% was an increase compared to August 2016 and nearly reached the target. The  August 2016 result of 99.09% was a very slight decrease compared to July 2016. July 2016 result of 99.14% was a slight decrease compared to June 2016. Our June 2016 result of 99.27% was a slight increase compared to May 2016. The May 2016 result of 99.22% was identical to the April 2016 result. The April 2016 result of 99.2% was a very slight increase compared to the March 2016 result. However, we are still not achieving the target. The March 2016 result of 99.07% was a very slight decrease compared to the February 2016 result. The February 2016 result of 99.13% was an increase compared to the January 2016 result. The January 2016 result of 98.90% was a slight decline compared to the December 2015 result.
  • 2015. The 99.03% result for December 2015 was a slight decline compared to November 2015. The 99.24% result for November 2015 was a significant improvement compared to October 2015 but still fell below the target. The 98.87% result for October 2015 was disappointing and we are working hard to improve the results. The 99.23% result for September 2015 represents further improvement and is the best monthly result of the year. The 99.02% result for August 2015 is a significant improvement compared to July 2015 and is the best monthly result of the year. The 98.51% result for July 2015 is a slight improvement compared to June 2015. The 98.23% result for June 2015 is a slight improvement compared to May 2015. The 98.09% result for May 2015 is a minimal decline from April 2015. The 98.1% result for April 2015 is a slight decline from March 2015. The 98.58% result for March 2015 is a slight improvement from February 2015 but still below the target. The 98.21% result for February 2015 is below the target and a decrease from January 2015. The 98.62% result for January 2015 was below the target but represents an increase from December 2014.
  • 2014. Performance was inconsisent in 2014. Overall U.S. Export documentation accuracy declined slightly in September after an improvement in August. The result increased slightly in October but then decreased slightly in November and December. The main reason for the decline earlier in the year was due to uncertainty in connection with a new surcharge for Japan shipments. However, we have created specific checkpoints and conducted ongoing training with our documentation team. The team is prepared to improve the accuracy level and working to return to meeting the target.

Overall, we know that documentation accuracy is very important to our customers. We believe that by publicly disclosing our performance, our employees will be motivated to take greater care with their work and reduce their own errors. We've created a new checklist to be used by the input employee that will help reduce typo errors. The B/L's will be re-audited by an internal audit team. We also plan to further utilize EDI and desktop shipping instructions to increase the accuracy. Our reefer and hazardous documentation accuracy performance has been particularly strong and consistently meeting the target of 99.5% accuracy while the overall result is at or near the target.

Asia Export Asia Export Documentation Accuracy Overview China Export Documentation Accuracy Overview U.S. Export Documentation Accuracy Overview

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