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Customer Scorecards

We report the blended average percentage from our scorecards received from customers for all common events. Customers evaluate MOL on the 315 Carrier Compliance events we send out to customers, which are the container movement events. For example, a customer will measure us on whether we send a correct 315 load event within 24 hours of vessel departure. Our compliance percentage is based on the number of shipments without missing or incorrect dates versus the total number of shipments.

MOL Target: Achieve 95% compliance.

MOL Action Plan:
2017 Results. MOL has continued to meet and exceed the target of 95% compliance through the first five months of 2017.

2016 Results. In December 2016, the 95.3% result was a decrease compared with the November 2016 result but still exceeded the target. In November 2016, the 95.8% result was a good increase compared with the October 2016 result. In October 2016, the 95.2% result was decrease compared with the September 2016 result. In September 2016, the 96% result was a slight increase compared with the August 2016 result and exceeds the target. In August 2016, the 95.5% result was a slight decline compared with the July 2016, however, it still exceeds the target. In July 2016, the 95.9% result was a slight decline compared with the June 2016 result, however, it still exceeds the target. In June 2016, the 96.2% result was an increase compared to May 2016. In May 2016, the 95.1% result was a decrease compared to April 2016In April 2016, the 95.6% result was a slight decrease compared to March 2016. In March 2016, the 96.0% result was an increase compared to February 2016 and the best result since July 2015 (96.1%)In February 2016, the 95.0% result was a slight regression from January 2016 but still achieved the target. In January 2016, the result of 95.2% was a slight increase compared to December 2015.

Historical Results. The result for December 2015 of 95.1% exceeded the target. The result for November 2015 of 95.8% exceeded the target. The result for October 2015 of 95% was right on target but a slight decrease compared to September 2015. The result for September 2015 of 95.2% was a slight decrease from August. The result for August 2015 of 95.8% was a slight decrease from the July 2015 result of 96.1%. The June 2015 of 95.4% was a slight decrease below the May 2015 result of 95.9% and it surpassed the target for the thirteenth straight month. Our customer scorecard result for April 2014 fell below the target for the first time. In May 2014 it improved slightly, but did not reach the target. However, in June 2014, the 95.9% represented a return to meeting the target. (In April 2014, there was an issue for one customer whereby the customer was seeing an outgate 315 before MOL could post the full release 315. We have made program changes to rectify the issue going forward.)

Customer Scorecards  Customer Scorecard Compliance Overview

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